Bad service

Hi,

Last month mid October I “enquired”about the upgrade process and I got 2 different explanations and because of that I said I need to speak to someone who know what they are doing. And it ended there. Came my debit order order 26 October 2023 I see that more than my usual debit order amount has come off and I asked about this the agent by the name of Nomonde Ndlovu told me she upgraded my line I asked where did she get this information from she said she does know. I said I need a supervisor to call me that never happened.

In the conversation with Nomonde I asked her why did she upgrade me to a 40/10 line where did she get this information coz I wanted to upgrade to an 100/50( NB!! This is me mentioning this to her. Not saying she must do it) guess what Nomonde did? She requested the upgrade AGAIN to a faster line which means I had to pay more with my knowledge.

The debit order bounced and while I was working my line was cut, I had no connection I work from home and cannot afford to be without a connection coz it’s no work no pay and it leads to a war ing and the possibility of me losing my job.

Anyway she upgraded the line once again and there I was without a connection because there was not enough funds in my account. I had asked for my bank details to be updated but no one assisted with this.

I was out of work for 2 days Saturday and Sunday because of the connection that was off.

I asked to speak to a supervisor again nothing happened. From Sunday until today.

Yesterday an agent by the name of Mitchelle said she would escalate this and get a supervisor to call NOTHING.

Today was the last straw. I got connected to a lady by the name of Cameron. She can’t spell, her grammar is out of line and she just has no customer skills. She can’t read and basically told me to **** off( not in many words) and ended the chat after I asked for a supervisor. She was extremely rude.

I have taken this matter to HelloPeter and will be taking to all social media platforms soon if I don’t get a resolution.

I don’t want to stay without a connection as I need it for work that’s the only reason why I have made the payments not because I am happy.

Now to cut to the chase I would like my money to be compensated for the times that I have upgraded without my permission and than we can carry on with debit order on the 100/50 line starting form December.

Now on December 1st at 22:13 Cameron ended the chat before I could continue or say what I needed to say.

What joke is this?