Bad service

Paid on May the 8th, no service until the 17th of May because they have a problem with easy pay accounts. Services suspended again on the 8th of June. We were compromised from May the 8th to the 17th and are sceptical to make payment again not knowing if their systems are running well. Hypa doesn't take calls, if they do then no feedback. How are we going to be compensated for the days services were paid for and not rendered? We moved from debit order to prepaid because Hypa would double debit or at times just debit out of nowhere. The experience with their service is very unprofessional, disappointing and stressing. It's unfortunate for us the residents of Mabopane in Pretoria don't have alternative service providers because the infrastructure belonging to Vuma and their agency Hypa is just useless. We are praying for the alternative and hopefully do to Vuma/Hypa what the people did to the ANC. So help us God Hopefully we'll get a call from Vuma