bad service

I’m not happy with your service,I’ve been sitting six days without internet we reported the issue about 4 days ago they keep telling us that they escalated the issue to their maintainance team,every time we remind them about this problem they will tell us the same thing that they have escalated our issue to the maintenance team,on the 4th day we are still sitting waiting for mantainance team,we even asked them to come and disconnect their device and reimburse our money

I’m very disappointed as Im a new member I was expecting Vuma to be the best and the better fibre than my previous one but only to know that it would be 10xworse

Could they please come and collect their device