Bad Service

It has been over 8 days now without internet services. I have been been a client to Vumatel since October 2023. But lately I am very disappointed by the service I am getting from Vumatel. My internet service was cut- off two days after I have made payment. When I contacted them (Vumatel). I was told that thier system has cancelled my services by an error, and thier agent further explained that thie turnaround time is 24 - 48 hours for the system to reverse the cancellation.

Below is the message from them:

"Please note that your services were cancelled by our system error, we are very sorry for the inconvenience but i have escalated the matter to Vuma to reverse cancellation. Please note that our turnaround time is 24-48 hours for the matter to be resolved. Once Vuma has resolved the matter, you will receive feedback via SMS/Email or a call from Vuma".

According to the agreement between myself and Vumatel, I have to pay a monthly fee of R399 and in return Vumatel provides me with internet services. However at the moment Vumatel is in breach of that agreement.

All want from Vumatel is for them to honour our agreement and actually reactivate my services and also credit me all the day I have lost without internet services with immediate effect., Or refund me my money.