1 reviews | Active since Jan 2021
Bad Service
I really wish we were not forced to give star ratings, because I would give Vumatel absolutely nothing, it might be better if we could give minus star ratings.
Lack of service, 4 days now no fiber connection through no fault of mine, and Vumatel cant be bothered to fix it. I have to wait!!! because im in a queue.
Processes are ridiculous. I first have to call Vodacom to report the fiber line down. Vodacom then takes 2 days to let Vumatel know. Vumatel then takes a further 3 days to maybe fix the error THAT I NEVER CAUSED.
How can you not have an operating system that shows fiber lines are down and fix it immediately without clients having to go through what they have to go through to get it fixed.
Not impressed.
Thanks for making contact with us.
We glad to hear that one of our heroes Monthusetsi was able to assist and that your line is now restored.
Kind regards
The Vuma Team
Thanks for making contact with us.
We glad to hear that one of our heroes Monthusetsi was able to assist and that your line is now restored.
Kind regards
The Vuma Team
And also apologies to Vumatel, it was not you that caused the delay in assisting me, its was useless Vodacom, no surprise there.
5 stars for Vumatel *****
And also apologies to Vumatel, it was not you that caused the delay in assisting me, its was useless Vodacom, no surprise there.
5 stars for Vumatel *****