Bad service

I payer to activate my fibre on the 20th till today its not working. I hear stories now that vuma ca not pic up my payment yet I payed then got a thank you sms . No one is trying to contact me regarding this. I spend 200 on airtime so far to call between Mweb and vuma . They are bot enjoying my 400 and do not bother about activating the fibre. Call center agents are not helpful, do not pic up or drop when I get to speak with someone . They speak different stories. Ome says i did not pay, another one says mweb sees the payment but vuma can not. Not even sure how that is possible , another says there was a technical error when they tried to activate but no one is doing anything about that error

I have to be in the office everyday. Are you going to pay me back my transport money?