TM
Tony M
1 reviews | Active since Sept 2024
30 Sept 2024, 19:23
BAD SERVICE
Good day
I made a payment today of R400, But when I try to use the wifie it says that my service is suspend. It says that the last amount paid is 347.83 and not R400. When i call the call center they say that the amount is not reflecting on the system. The requested that i send them proof of payment which I did, and now I must wait for 72hours for something that I paid today.
Can this please be sorted urgently.
Helpful (0)
Replies (2)0
Replies (2)TM
Tony M's updateReviewer Update
01 Oct 2024, 21:36Hi Vuma
This has got to be the worst service I have experienced.
For you to tell me that you cannot assist with resolving my query, when I have told you that the ISP says that they are waiting for VUMA to allocate the money I paid into the correct account. I cannot wait 72hours for this to be sorted.
Why would they tell me via the call center line that they cannot assist, and that they are waiting for a response from VUMA, but you have the nerve to send me a private reply stating that you cannot assist.
is this how you treat you Customers?
Regards
Tony
This has got to be the worst service I have experienced.
For you to tell me that you cannot assist with resolving my query, when I have told you that the ISP says that they are waiting for VUMA to allocate the money I paid into the correct account. I cannot wait 72hours for this to be sorted.
Why would they tell me via the call center line that they cannot assist, and that they are waiting for a response from VUMA, but you have the nerve to send me a private reply stating that you cannot assist.
is this how you treat you Customers?
Regards
Tony
TM
Tony M's update01 Oct 2024, 21:36
Reviewer Update
Hi Vuma
This has got to be the worst service I have experienced.
For you to tell me that you cannot assist with resolving my query, when I have told you that the ISP says that they are waiting for VUMA to allocate the money I paid into the correct account. I cannot wait 72hours for this to be sorted.
Why would they tell me via the call center line that they cannot assist, and that they are waiting for a response from VUMA, but you have the nerve to send me a private reply stating that you cannot assist.
is this how you treat you Customers?
Regards
Tony
This has got to be the worst service I have experienced.
For you to tell me that you cannot assist with resolving my query, when I have told you that the ISP says that they are waiting for VUMA to allocate the money I paid into the correct account. I cannot wait 72hours for this to be sorted.
Why would they tell me via the call center line that they cannot assist, and that they are waiting for a response from VUMA, but you have the nerve to send me a private reply stating that you cannot assist.
is this how you treat you Customers?
Regards
Tony
TM
Tony M's updateReviewer Update
07 Oct 2024, 08:46Good day Vuma
My line is still not working, and the SP keeps referring me back to VUMA.
Now they say that there is a issue with my fiber box and that a Vuma technician needs to come and fix my router. It has been a week now since I made payment to VUMA but I still do not have any internet.
Please, please help.
Regards
Tony
My line is still not working, and the SP keeps referring me back to VUMA.
Now they say that there is a issue with my fiber box and that a Vuma technician needs to come and fix my router. It has been a week now since I made payment to VUMA but I still do not have any internet.
Please, please help.
Regards
Tony
TM
Tony M's update07 Oct 2024, 08:46
Reviewer Update
Good day Vuma
My line is still not working, and the SP keeps referring me back to VUMA.
Now they say that there is a issue with my fiber box and that a Vuma technician needs to come and fix my router. It has been a week now since I made payment to VUMA but I still do not have any internet.
Please, please help.
Regards
Tony
My line is still not working, and the SP keeps referring me back to VUMA.
Now they say that there is a issue with my fiber box and that a Vuma technician needs to come and fix my router. It has been a week now since I made payment to VUMA but I still do not have any internet.
Please, please help.
Regards
Tony