Bad service

Hallo

I have been struggeling to get my router from my servoce provider now for up to a week and a half since Vumatel laid my fibre line to my home. My srrvice provider are struggeling to get the handover from Vumatel so they can move forward with bringing my router and activating it. I am highly dissapointed in the service that I have recieved. Its now a month and almost 2 weeks that I am waiting to get the hole process of fibre completed.