Bad service

Good day

I need help, i have scheduled an installation to be done on the 30.11.2024 as im moving houses, everything was scheduled for 10:30 on the 30.11.2024, no one came, no call was received until i made a call around 11:30 i was told a technician its on the way, until today im still waiting for the technician. Am tired of phoning everyday to ask for an update, cause the reason why i scheduled the moving was to avoid this inconvience as im working from home , i have contacted mweb, vumatel and still no update until today. Order number:OVC-***