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SZ
Steven Z

1 reviews | Active since Oct 2017

01 Mar 2024, 10:57

Bad Service

Its been a month since I requested that my fiber be moved to another room. Thev been saying they will call or come and move it, but a month later no one has called or moved my fiber.

0
Replies (3)
Vumatel
Vumatel's reply01 Mar 2024, 11:19
Official
Good day Steven

Thank you for taking our call earlier today. Please note that we have requested the ONT ticket number logged with your ISP from the ISP agent as we are unable to locate the ticket logged as per the phone call.

Kind Regards
The Vuma Team


SZ
Steven Z's update01 Mar 2024, 11:24
Reviewer Update
Hi, Thanks for the call; the number he called me on is for the contact centre ***. Maybe if you call them with this ticket number SO*** they might give you the ONT number you are looking for.
Vumatel
Vumatel's reply04 Mar 2024, 10:43
Official
Good day Steven

Please note that we have requested feedback from the agent. We will revert once feedback is received.

Kind Regards
The Vuma Team