Bad Service

Good Day, I had the Vumatel fiber installed Over 24 hours ago and My ISP has even sent me messages to say my Product is activate and Every time I call them to check on the Following Ticket number ISP 208598, I have been told the Line is Being Provisioned and there is no TAT with Regards to this and I'm being told to be Patient???? Whereas I paid on the 4th of September already????? Can Somone Please urgently assist?????