Bad Service

Vumatel installed fibre around Oct 2018, 2 neighbour's around the corner said that they have fibre installed with Vodacom, I double checked my address with Vodacom and fibre is available for my address but Vumatel are saying that it is not yet completed, spoke to Dimakatso, she said I must ask Vodacom, she insists that Vodacom could have also installed the lines, but at the same time she says the area was installed by Vumatel, asked to speak to manager, I hold on for 14mins only to speak to another consultant Refilwe, who makes me explain the whole issue without a resolution, then I ask to speak to manager, who is Petunia, but she is in a meeting? I really cant understand what type of service is this, Dimakatso insists that the system is saying that there is no fibre, instead of saying that she will check with Vodacom or ask her planning department, we always complain about service from government but some of the private companies such as Vumatel are worse in service?