Bad service

Vuma has left a really bitter taste for me as a customer ever since i enquired about the product its been an endless headache where no one would contact me i would 1st need to write emails or call the company to get service.

Every step of the process was a endless headache

Today was even worse i had a 8:30am booking for an installer to come out and install the fiber for me i called the offices of Vuma now to find out where the installer is only to find out they still in there morning meetings and will only leave their offices now its after 9am already

I have meetings scheduled after 11am i also have things to do i moved 2 important morning meetings to accomadate Vuma to do the installation but come on lets respect each others time here No one called me to informed me that they would be late. Vuma messed up my entire morning !!

Constant dragging of feet by this service provider I need to send endless emails to ask whats happening will someone call me i am interested to install fibre today was the last hurdle but they messed it up as well its a complete mess you wait long for assistance on the phone when you dial the call centre all the vuma heroes are busy

Why be in business when you unable to service the clients needs on basic requests I feel like canceling this entire deal R1700 installation for this poor service come on !

Thanks for nothing Vuma