SZ
Steven Z

1 reviews | Active since Oct 2017

28 Mar 2018, 08:41

Bad Service

I Posted the below complaint on the 27th of October 2017. Since then all my neighbors who app**** after me have been connected but I have not. Even people who app**** in 2018 already have their fiber but I dont. They sent a technician over in January and he turned back saying he doesn't have a cable to connect to my apartment. Please explain? This is the worst service I have ever received.

Post : 27 October 2017 "I am very disappointed with britelink and vumatel, I ordered my fiber more than 3 weeks ago and got a call that my line will be installed on Tuesday the 24th of october , Then they cancelled to today the 26th of October at 8:30am, it is now 12:00pm and I have not gotten any call or email from them. When you call the britelink landline, it just rings for 30 minutes without anyone answering.

0
Replies (2)
Vumatel
Vumatel's reply28 Mar 2018, 11:17
Official

Good Morning Steven

We trust that you are well.

Thank you very much for taking my call this morning. As discussed we have scheduled an installation for tomorrow morning at 11:00.

We hope you find the above in order.

Kind Regards

The Vuma Team

Best regards,

SZ
Steven Z's update04 Apr 2018, 10:42
Reviewer Update
Thank you for the quick response. My Fiber was up within two days after this post. All thanks to Grace from vumatel and the technical team