Bad service

Fibre was pulled to my house. When the team arrived to complete the installation and install the CPE they noted that the cable was bent and could not complete the installation. After two weeks I phoned to get a progress update nothing was logged... I logged a call and was told that the staff will be back on 03/01/2018 which I was happy with. When I phoned today again to follow up on the progress there was no trace of the call I logged in December. I logged another call explaining the problem only to get a sms this afternoon to say that my query was resolved and I must reboot my CPE - I don't have a CPE!!! I don't know what to do anymore.