Bad service

I regret choosing these people and home connect I paid on the 1st of December 2024 and it's 7th if January 2025 I still have not received help from them no installation instead home connect will call to tell me they are still waiting for vuma to give them feedback, it's frustrating as I work from home and I am struggling at the moment. I honestly had no issues with ikeja where I used to stay and now I miss them as they don't cover soweto. This is the worst service provider ever