Bad Service

So, I got a planner here today , who is contracting for Vuma , This lady told me that she is only doing the plans , Then it must go from her to technical department of vumatell to be accepted.

So , I already paid , and then I still have to wait another two months just to get my fibre installed because vumatell did not do their planning 100% , How can you advertise that there is fibre in our area but not even done with installs on the main line to the Mdu's?

Took my money, Request after Request after Request , with no feedback, Everytime I ask vumatell about my order, They tell me to contact my ISP , Its not my ISP who is installing my fibre, Its vumatell , I requested for refund for the lack of Service from vumatell & webafrica , with no luck, We have to wait almost 6 hours just for someone to awnser you on whatsapp from webafrica and then they tell you also that they are awaiting feedback? Aren't you guys doing your jobs or what? Or is it lunchtime whole day long?

So once again, when am I gonna get my fibre, The sooner you guys come finish your installations, the sooner you will get more clients also, because there is more people in my area also who want to apply and who already paid and still waiting for installation, I can give their details to you also.

But the service we are getting at the moment is 0% Very unlikely!!! Again im gonna ask, how soon will you get feedback from the technical team to come and install at mdu's, Im losing money and Im losing my Patience with you as vuma tell, If I lose my job, its gonna be all on you for the service we as a community is getting ! We want awnsers!!!!!

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