Bad pathetic service with ****s as well

So on Tuesday I called vox as my WiFi stopped working since Monday then the call centre agent told me she's logging a technician to come out and check on the Friday only after numerous calls airtime waisted and emails a lady finally called me to say a technician will be at my house at 9 am I complained and said 8 but they start working at 9 which is fine I understand low and behold it is 17.15 still not a single technician at my premises apparently they were at our place this morning and nobody opened only.to.find out they went to the wrong address which I don't know where the communication barrier is because it's all over my profile ! Then poor neeresh the only contact centre consultant who probably deserves to be a manager have been on email with me whole day have been trying the get this sorted! Vox manager Can't remember his name after I told him I'm going to cancel his reply was sure let me send that request through for you in other words he was telling me he don't give a damn ! I don't know where you guys think you are to be taking people's jobs hard earned money for a joke if my WiFi is not going to be sorted today I am taking this higher because for my entire Saturday you guys promised me not to move as a technician is on the way I have emails to prove it Natasha still didn't call me back till now nobody thought it is important to get this resolved I been promised a damn technician my whole Saturday is messed up now we can't watch tv we can't do anything I feel I should take this to ombudsman