BAD MWEB (VUMATELL) CUSTOMER SERVICE

I have been trying to get hold of them since Monday the 26 Jan 2026 to date. Through their MWeb contacts and also MWeb Live chat. You wait for 6 to the whole day being told that their Agent are busy. This is a BULL**** system that NO one can assist you. Calls you wait for 2 to 3 hours in queue. My Account Number is ***9 and i haven't been able to access their internet service since Monday the 26 Jan 2026 from 03:30 am. When you get a Technician they ask to be paid so that they can fix your connection. What are we paying Vuma for if we still have to pay for technicians to fix connectivity?