GvdM
Gennaveve van der Merwe
1 reviews | Active since May 2016
14 Jan 2021, 18:18
Bad installation
We bought a house where the fiber was already installed. This was done horribly and so untidy. The panels are already breaking and our connection is not fantastic (not the money worth) we have been trying to get someone out to sort this out but no contact has been made with us, yet they keep telling the provider (dash fibre) that the problem has been resolved! Really not fantastic service from Vumatel
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
15 Jan 2021, 16:55Good day Gennaveve
Thanks for making contact with us and we truly apologise for your experience thus far. We tried calling you but there was no answer.
Kindly respond to our email with your latest ticket number and we will assist.
Kind regards
The Vuma Team
Thanks for making contact with us and we truly apologise for your experience thus far. We tried calling you but there was no answer.
Kindly respond to our email with your latest ticket number and we will assist.
Kind regards
The Vuma Team
Vumatel's reply15 Jan 2021, 16:55
Official
Good day Gennaveve
Thanks for making contact with us and we truly apologise for your experience thus far. We tried calling you but there was no answer.
Kindly respond to our email with your latest ticket number and we will assist.
Kind regards
The Vuma Team
Thanks for making contact with us and we truly apologise for your experience thus far. We tried calling you but there was no answer.
Kindly respond to our email with your latest ticket number and we will assist.
Kind regards
The Vuma Team
GvdM
Gennaveve van der Merwe's updateReviewer Update
16 Jan 2021, 08:31I honestly don't know what number you are calling but its not mine as I have no missed calls. My ticket number is #14796
GvdM
Gennaveve van der Merwe's update16 Jan 2021, 08:31
Reviewer Update
I honestly don't know what number you are calling but its not mine as I have no missed calls. My ticket number is #14796
Vumatel's replyOfficial
18 Jan 2021, 14:57Good day Gennaveve
We have been calling the number that you provided on your Hellopeter profile which has now been answered by your mother. Do you maybe have a ticket number starting with ISP-, because we cannot pick up anything with the provided ref?
Kind regards
The VUma Team
We have been calling the number that you provided on your Hellopeter profile which has now been answered by your mother. Do you maybe have a ticket number starting with ISP-, because we cannot pick up anything with the provided ref?
Kind regards
The VUma Team
Vumatel's reply18 Jan 2021, 14:57
Official
Good day Gennaveve
We have been calling the number that you provided on your Hellopeter profile which has now been answered by your mother. Do you maybe have a ticket number starting with ISP-, because we cannot pick up anything with the provided ref?
Kind regards
The VUma Team
We have been calling the number that you provided on your Hellopeter profile which has now been answered by your mother. Do you maybe have a ticket number starting with ISP-, because we cannot pick up anything with the provided ref?
Kind regards
The VUma Team