1 reviews | Active since Feb 2013
<p>So I decided to cancel my adsl rental from Telkom as they are a pathetic company and decided to go with the MORE expensive option from Vumatel. So Vumatel techies came and installed a CPE at my house yesterday as promised, damn I was so excited about this, only to be told that I can't use the service as the CPE first needs to sync with the servers and that it could take up to 48hrs for this to happen!!!!! I was informed that only once the power button stops flickering can I inform my service provider that I'm now connected to Vumatel. I was given a Quick Start Guide by the techie. On this Guide it states, I quote " The CPE has been installed in your home. You are ready to connect to VUMA fibre" Lies lies and more lies!!!! the power button on the CPE is still not stable!!!!</p> <p>I then tried calling the support desk, what a JOKE!!!! can't get hold of any assistance, I kept on being transferred to a answering service to leave a message, only to get informed that the message box is full!!!!! ***!!!!!</p> <p>Is this the way to start a new business relationship?</p>
Good day Gavin,
We apologise for any inconvenience caused and understand your frustration. Please, email us your address & contact details to *** so that we can investigate you line?
Kind Regards
The VUMA Team
Best regards,
Good day Gavin,
We apologise for any inconvenience caused and understand your frustration. Please, email us your address & contact details to *** so that we can investigate you line?
Kind Regards
The VUMA Team
Best regards,
Hi, thanks it seems to be working now, just waiting for Mweb to deliver the router.
Hi, thanks it seems to be working now, just waiting for Mweb to deliver the router.
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