PM
Pinkie M
1 reviews | Active since Jan 2022
29 Dec 2022, 09:42
🚩🚩🚩🚩🚩 Bad experience
This ISP together with Vumatel is the worst when it comes to customer service, I'd never recommend people to use them 1. they take forever to reply to messages 2. Every month there are days whereby I can't use the Internet that I pay for 3. The don't wanna extend the connection, imagine paying for 28 days and only use the internet for 10 days, single what kind of bull**** is that?
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
29 Dec 2022, 13:30Good day
We apologize for the experience thus far.
Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 13:30
Official
Good day
We apologize for the experience thus far.
Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
PM
Pinkie M's updateReviewer Update
29 Dec 2022, 13:40All I need is my connection to be extended for the days my Internet was down for, so I because its not the first time this happens
PM
Pinkie M's update29 Dec 2022, 13:40
Reviewer Update
All I need is my connection to be extended for the days my Internet was down for, so I because its not the first time this happens
Vumatel's replyOfficial
29 Dec 2022, 14:34Good day
Kindly note that we will revert once feedback is received as the maintenance team is to inspect the physical connectivity.
Kind Regards
The Vuma Team
Kindly note that we will revert once feedback is received as the maintenance team is to inspect the physical connectivity.
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 14:34
Official
Good day
Kindly note that we will revert once feedback is received as the maintenance team is to inspect the physical connectivity.
Kind Regards
The Vuma Team
Kindly note that we will revert once feedback is received as the maintenance team is to inspect the physical connectivity.
Kind Regards
The Vuma Team
PM
Pinkie M's updateReviewer Update
29 Dec 2022, 14:44This thing should be sorted out ASAP guys, before Christmas it was the same issue and now again!!! Ay no this is unacceptable.
Once again I want my connection extended for the days I didn't use the service that I paid for!!!
Once again I want my connection extended for the days I didn't use the service that I paid for!!!
PM
Pinkie M's update29 Dec 2022, 14:44
Reviewer Update
This thing should be sorted out ASAP guys, before Christmas it was the same issue and now again!!! Ay no this is unacceptable.
Once again I want my connection extended for the days I didn't use the service that I paid for!!!
Once again I want my connection extended for the days I didn't use the service that I paid for!!!
Vumatel's replyOfficial
29 Dec 2022, 15:03Good day
Kindly see below the received feedback from the team. Please follow up with the ISP.
"From our end everything looks good on the client's line. We can see data flow on AEX showing the line is being used"
Kind Regards
The Vuma Team
Kindly see below the received feedback from the team. Please follow up with the ISP.
"From our end everything looks good on the client's line. We can see data flow on AEX showing the line is being used"
Kind Regards
The Vuma Team
Vumatel's reply29 Dec 2022, 15:03
Official
Good day
Kindly see below the received feedback from the team. Please follow up with the ISP.
"From our end everything looks good on the client's line. We can see data flow on AEX showing the line is being used"
Kind Regards
The Vuma Team
Kindly see below the received feedback from the team. Please follow up with the ISP.
"From our end everything looks good on the client's line. We can see data flow on AEX showing the line is being used"
Kind Regards
The Vuma Team