Bad Customer Service "New Customer"

So after hearing about their amazing services I decided to apply for Fibre last year November 2018. Vox was running a special on a 4Mbps line until end of November(Free Installation and Activation).I app**** before the promotion ended.Received my confirmation email and waited the 2 weeks as requested. Never received a call from Vumatel so I decided to phone.Spoke to a lady who had informed me that they have received a lot of requests for Fibre installations and there is a back log ,therefore no one has contacted me.Also informed me that with the festive season approaching they wont be doing any installations until the 1st week of Jan 2019.No one had given me a call up until now,just to inform me that they can schedule an installation but the promotion is no longer valid (I have to pay for activation and installation). Very disappointed in this service ! Only reason I app**** was for the free activation and installation but because of their lack and slow customer service I have lost out on the promotion. Will definitely be going else where,as they say: 1st impressions do last !!!