1 reviews | Active since Jun 2018
Bad Customer Service from Vumatel and Web Africa
This company is a ******* because they are all about taking people's money and offering no service. We made our payment on the 8th of November 2022 and they only made the installation on the 15th of December and still to date (29 December 2022), they haven't activated our account and whenever we do the follow-up, we are being sent from pillar to post. I have received over 6 reference numbers and they don't even care to resolve any of them and frustrating enough, i am tired of asking these service providers to do what they have been paid for. Vumatel and Web Africa failed to honor their SLA which states that they do installations within 14 days once they receive payment from their clients or they will credit the client's account with R999 should they fail to install within the stipulated timeframe. I have never experienced such bad customer service from a service provider and they don't seem to care about their clients because even their customer care line does not work. i would never recommend their services to anyone and in all honesty, THY DESERVE 0 STARS
We apologize for the experience thus far.
Please provide us with your Vumatel order number starting with VC or VR. We will assist with your activation request.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please provide us with your Vumatel order number starting with VC or VR. We will assist with your activation request.
Kind Regards
The Vuma Team
Device S/N: ***3F12D2EAA
Hopee the above will help speed up the activation process and compensate for the frustrations caused.
Regards,
Disgruntled Customer
Device S/N: ***3F12D2EAA
Hopee the above will help speed up the activation process and compensate for the frustrations caused.
Regards,
Disgruntled Customer
The correct information is as follows:
Order Number: VR-***
Device S/N: ***3F12D2EAA
Client's email: ***
The correct information is as follows:
Order Number: VR-***
Device S/N: ***3F12D2EAA
Client's email: ***
We apologize for the experience thus far.
Please note that we have escalated your failed activation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please note that we have escalated your failed activation request to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team