Bad Customer Service from Vumatel

We have had no wifi or internet service since Thursday, 23 May 2024 from about 05h13. E lodged a fault with Afrihost on the 24th, WhatsApp complaints and calls made, to no avail. We have been told the fault had been resolved after receiving 2 Ref. No's we still have no wifi or internet ... this is day 8 now. I eventually got through to Vumatel this morning after numerous attempts to contacted them only to be told its going to take a further 48 to 72 hours for a technician to contact us. The worse service ever as the agent (Keenan) that i spoke to put the phone down in my ear. A very disgruntled customer.