BAD CUSTOMER SERVICE DELIVERY FROM VUMATEL SHAME ON YOU

@vumatel Fibre I would love to to know what you understanding of customer service is, so my story begins on Tuesday 26 October working remotely, I started experiencing connectivity and speed problems with my Fibre. After rebooting my router about 3 times still unable to receive emails, go onto any internet sites and eventually our mobiles phones no social media sites either. All it does is trying to reach whatever internet I'm trying to get into and eventually it times out and I get an error message to check my internet connection. However my wifi connections is connected and secured. I reported I the problem them and eventually got a call, call centre rep asks me to unplug router and plug back in, pls connect to the wifi and I follow the instructions. Once connected I'm asked to go onto the internet site 'speedtest' to check the speed of my connection. And guess what it does the processing again until eventually I get the error message check your internet connection. Today is Friday people 4 days later and I'm still having the same issue I called them 10 times yesterday 10 times only to be asked to follow the same process how CAN I TEST MY SPEED ON INTERNET WHEN I CANT CONNECT. So I've had to use my phone data as Hotspot in order to continue working. I've paid my Fibre for the month of which today would be the 4th day it hadn't been working and used close to 4GIGs data at my expense. I understand each company has a set protocol and procedure to follow in escalating problems/issues but my goodness are you going to ask me again this morning when I call in to reboot my router and go onto the internet Speedtest site to check my speed???????How how many more days Vumatel are you going to try to fix my problem remotely on my expense? Why can't you send a technician out to check the problem, why isn't a manager calling me, why am I having to call your call csntee everyday to hear the same story, my problem has been escalated to WHOM nobody is getting back to me. Feed up ticket number logged on Tuesday #COOL-***. We is the care towards me as a customer. Made another today at 11h10am and was eventually transferred to a Team leader who basically repeated the same story they working on the problem and cannot tell me when the problem will be fixed. She couldn't even we with any provide me with any form of compensation for the convenience and additional cost incurred my side for the 4 days, apparently they don't anything in place for an event like this.