BAD CUSTOMER SERVICE AND SERVICE DELIVERY

This is the first time i have encountered such bad services and to top it off i could not get the proper answer from my service provider.

How does it become my problem when Vumatel did not debit my account timeously?

Worst of all when i engaged with their agent then all the individual said we are in the process of debiting your account after i already made payment. This individual did not even answer my question nor even attempt to answer my question. I thought i was dealing with a robot or a machine.

Then they switch off my WiFi because of them they claim non payment after i made payment they send me a message that says: it will take +-14 days to reinstal my WiFi.