Bad Customer service

I have a faulty connection and it took 6 days for you guys to send a technician to my house.

When I called I spoke to Thlologelo Hlahane and asked for the details of the technician for my safety, she laughed on the phone, then she told me she cannot provide those details.

I spoke to her Team Leader Sibusiso Sizani who helped me with the technician's details with ease, he told me that the agent also has access to the details but she chose to tell me she cannot give me those details.

She doesn't respect customers and people in general. She lacks telephone manners and needs training on code of conduct.

I Hope her team leader Sibusiso and floor manager Layshes Reddy will take corrective action against her behaviour.

I needs response in this regard

Regards