Bad Customer Service

Item: Vumatel
Rating: 1
Author: Rika

Worst customer service experience ever. Every month I deal with the same problem of payment allocation, I currently don’t have internet service and yet a payment was done on the 25th of April when you contact HomeConnect their urgent tells you about escalating and yet no resolution. I’ve never experienced such mediocre 😤😤😤😤😤🤬They’ve even send me a new password and yet that the line is not active

Helpful (0)

Replies (2)

Vumatel's replyOfficial

02 May 2024, 07:57

Good day Rika

Please note that the provided ticket has been closed and sent back to the ISP as connectivity is restored. Kindly advise if your inquiry has been resolved.

Kind Regards
The Vuma Team

Vumatel's reply02 May 2024, 07:57

Official

Good day Rika

Please note that the provided ticket has been closed and sent back to the ISP as connectivity is restored. Kindly advise if your inquiry has been resolved.

Kind Regards
The Vuma Team

Rika's updateReviewer Update

02 May 2024, 08:48

Please be advised that my internet connection has not be restored yet the ticket was closed. I spoke to an Agent just now and we have disputed this matter, the case number is ***. It’s funny that you are sending me this response that my internet service has been restored yet it still shows on your system that the voucher has expired, how is that, you guys are truly running a circus there can this matter be resolved ASAP

Rika's update02 May 2024, 08:48

Reviewer Update