BAD CUSTOMER SERVICE

SERVICE EXPERIENCE NOT GOOD AT ALL. WENT TO VUMATEL OUTLET IN VOSLOORUS MARIMBA BUT COULD NOT BE ASSISTED. WAS SENT FROM PILLAR TO POST, I LOST MY WALLET AND AS A RESULT I HAD TO CANCEL ALL MY CARDS. I GOT A NEW CARD AND WENT TO THEM TO EXPLAIN THAT I HAVE A NEW CARD NUMBER THAT THEY NEED TO UPDATE IN ORDER FOR THEM TO BE ABLE TO DEBIT MY ACCOUNT THEY SAID THEY CANT ASSIST ME, I MUST PHONE A NUMBER THEY GAVE TO ME WHICH I DID BUT THEY ALSO NOT ANSWERING THEIR PHONES. ITS BEEN 48HRS NOW AND MY SUBSCRIPTION WITH VUMATEL HAS BEEN CANCELED DUE TO THE FACT THAT THEY UNABLE TO DEBIT MY ACCOUNT. SO I JUST NEED TO KNOW WHERE AM I SUPPOSE TO GET HELP IF THE SERVICE PROVIDER CHASES ME AWAY WITHOUT EVEN TRYING TO ASSIST???