Bad Customer Service

Yesterday afternoon at about 16H15 I got a call that my fibre wires are outside the box it suppose to be in. I then contacted my service provider who is Afrihost and they told me that Vumatel was busy with our neighbors fibre opposite road. The technician failed to put the wires back and to close the box. Afrihost then logged a call with Vumatel to let them know that their techinician should go and investigate.

At about 19;40 I got a call from a lady called Demi who is from Vumatel asking me whether there will be anyone home this morning at 08;30 so they could send the techinician out. I ask why because these wires are exposed. She said that they don't have any technician available because they work till 7pm. I told her that my complaint was logged the afternoon already and she then said that they only go the complaint after 7pm.

At this point my husband was irate because we were concerned about the exposed wires. We then asked to speak to her manager and she told us that there is no manager on duty.

At 19;55 we got a call from a lady called Melissa and she told us that she is Demi manager and that she is doing a follow up call regarding our concern. She told us that the complaint was logged at 16;29 and that it comes from Johannesburg then eventually to them who is in Cape Town. Melissa then told us that Demi is not lying at all of what Demi told us.

Melissa then tried to get hold of a maintenance manager or someone to come and sort out our exposed wires.

We are so disappointed that we were **** to and that there is no techinician on standby for any issues after hours.