Bad customer service

I have not had an internet connection since Thursday night (23 April 2026). I have completed all the recommended troubleshooting steps, but the issue still has not been resolved. One of your consultants logged a request to have my line refreshed, as they were unable to detect my IP address; however, this has not yet been actioned. This situation has caused significant inconvenience, as my husband works from home and we have had to purchase mobile data to enable him to continue working. To date, we have not received any follow-up communication, nor has a technician been sent to assess the issue on-site. I am extremely disappointed with the level of service provided and would appreciate urgent assistance in resolving this matter.