Bad customer service

Extremely bad service I moved from one Address to another. Same area as the previous. I informed Mweb in time that I would like to move my fibre line to a new address... I work from home. I waited more than two weeks for connection till this day I'm not not connected as simple exercise as moving a line takes 12 months for a service which I have paid for at the beginning of Dec today is the 11th that means I have paid for nothing .. the agents at the call centers all useless and un skilled telling you many different stories from one day to another