Bad Customer Service

logged a call under reference ***8 after my fibre cable broke and requested that a technician be dispatched to assist.

Three technicians visited my residence, conducted an assessment, and advised that they are unable to repair the cable. According to them, the cable needs to be completely re-installed, as the original installation makes the cables inaccessible.

I pay for a fibre service specifically because I work from home and my daughter is home-schooled. As a result of this issue, I am now being forced to incur additional costs simply to remain connected.

This matter requires urgent resolution. A new call has been logged under reference ***7. I request that this be escalated and resolved as a priority.