Bad customer service

Good evening my name is Kedibone, on the 26/04/24 I subscribed for a vumatel and paid the activation fee/monthly subscription later that day. I was told that installation takes 2-3days. On the 30/04/2024 I received this sms (SADV> Dear Kedibone Your Vuma service is now live. Your Wi-Fi name: VC-1***, Wi-Fi password: 85a91a4517.) Of which no installation was done on my sid. On the 5/05/24 I went to Vuma SADV to tell them that i received abd sms saying they've installed while they didnt and the next day I received a call from a consultant offering me a package then i told them I've already subscribed waiting for installation and explained the whole situation and they said it will be done the next day which i waited and still today no installation has been done.on the 09/05/24 i went to the daveyton brnch again to tell them that no installation has been made still and on the 10/05/24 i received a voice note from one of the consultants saying theyve booked an installation for the 13/05/2024 to be done at 12:00pm and till now no installation has benn done. I am just tired of going to them because i feel like they dont really take me serious please kindly help i just need my installation to be done because its been 16 days since ive paid my activation fee/ monthly subscription. 😢 this is not good at all. The next thing they will say i have to pay my subscription which i didnt use at all .