Bad customer service

I called your support call centre and spoke to Lerato at 9:27am on Sunday 20th August 2023 who promised to call me back after an hour with an update as to what the issue is with my fibre line, I'm still waiting, I called in again and spoke to Keenan who transferred me to Lerato but my call was dropped, I then tried 4 more times of which my call kept getting rejected, this is unacceptable!