bad customer service

I’ve been experiencing persistent issues with my Wi-Fi service for some time and recently decided to upgrade my package in hopes of receiving better performance. I completed the upgrade approximately a week ago, but unfortunately, I have not seen any improvement in speed or service quality.

Since then, I’ve been in regular contact with your support team to resolve the issue. My most recent interaction was with a consultant named Doran, who declined to provide his surname. Despite requesting to speak with a manager on three separate occasions, I was informed that no manager was available.

Doran advised me to perform a PIN test using a laptop cable, which I currently do not have access to, as the one I previously borrowed has been returned. I find it concerning that I’m expected to continue paying for a service that is not functioning as promised, with the threat of disconnection if payment is withheld.

Given the circumstances, I’ve requested to revert to my previous package, which—despite its limitations—provided more reliable service than the current one. I must also express my disappointment with the dismissive attitude I encountered during this process. As a customer, I do not feel valued, and based on this experience, I would not recommend Afrihost to others.

I kindly ask that this matter be escalated and addressed urgently. I would appreciate a clear resolution and a response from a manager or senior representative.