KK
Koketso K
1 reviews | Active since Jul 2018
02 Apr 2024, 14:43
Bad customer Service
Its been three weeks without connection, one of your consultants confirmed that the connection should be up and running last week already however dololo, we paid for Wifi twice already and we not getting any joy in any of the service provided. Can someone please sort this out because that is not how a customer should be treated
Helpful (0)
Replies (9)0
Replies (9)
Vumatel's replyOfficial
02 Apr 2024, 16:28Good day Koketso
Thank you for taking our call. Please provide us with the serial number of your device.
Regards
The Vuma Team
Thank you for taking our call. Please provide us with the serial number of your device.
Regards
The Vuma Team
Vumatel's reply02 Apr 2024, 16:28
Official
Good day Koketso
Thank you for taking our call. Please provide us with the serial number of your device.
Regards
The Vuma Team
Thank you for taking our call. Please provide us with the serial number of your device.
Regards
The Vuma Team
KK
Koketso K's updateReviewer Update
02 Apr 2024, 16:28Serial number-SN***D81926AA
KK
Koketso K's update02 Apr 2024, 16:28
Reviewer Update
Serial number-SN***D81926AA
KK
Koketso K's updateReviewer Update
03 Apr 2024, 07:38 Please advise if this has been escalated as a matter of urgency
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Koketso K's update03 Apr 2024, 07:38
Reviewer Update
Please advise if this has been escalated as a matter of urgency
Vumatel's replyOfficial
03 Apr 2024, 10:55Good day Koketso
Please note that we have escalated the matter to our support team and your ticket number is ***8.
Regards
The Vuma Team
Please note that we have escalated the matter to our support team and your ticket number is ***8.
Regards
The Vuma Team
Vumatel's reply03 Apr 2024, 10:55
Official
Good day Koketso
Please note that we have escalated the matter to our support team and your ticket number is ***8.
Regards
The Vuma Team
Please note that we have escalated the matter to our support team and your ticket number is ***8.
Regards
The Vuma Team
KK
Koketso K's updateReviewer Update
03 Apr 2024, 12:16Please note this is not good enough, 3 weeks with no connection, when will this be resolved????
this issue must be resolved with immediate effect
this issue must be resolved with immediate effect
KK
Koketso K's update03 Apr 2024, 12:16
Reviewer Update
Please note this is not good enough, 3 weeks with no connection, when will this be resolved????
this issue must be resolved with immediate effect
this issue must be resolved with immediate effect
KK
Koketso K's updateReviewer Update
03 Apr 2024, 14:23Connection has been restored, thank you however my mum paid twice for WIFI and did not even use it thus means that she is in credit for two months, therefore there she should enjoy WIFI for two months or be refunded
KK
Koketso K's update03 Apr 2024, 14:23
Reviewer Update
Connection has been restored, thank you however my mum paid twice for WIFI and did not even use it thus means that she is in credit for two months, therefore there she should enjoy WIFI for two months or be refunded
Vumatel's replyOfficial
03 Apr 2024, 15:45Good day Koketso
Please advise your mother to contact the ISP for further assistance with the billing dispute in question.
Regards
The Vuma Team
Please advise your mother to contact the ISP for further assistance with the billing dispute in question.
Regards
The Vuma Team
Vumatel's reply03 Apr 2024, 15:45
Official
Good day Koketso
Please advise your mother to contact the ISP for further assistance with the billing dispute in question.
Regards
The Vuma Team
Please advise your mother to contact the ISP for further assistance with the billing dispute in question.
Regards
The Vuma Team
KK
Koketso K's updateReviewer Update
04 Apr 2024, 11:29Please advise who is the ISP so I can advise her accordingly
KK
Koketso K's update04 Apr 2024, 11:29
Reviewer Update
Please advise who is the ISP so I can advise her accordingly
KK
Koketso K's updateReviewer Update
06 Apr 2024, 11:24Thank you kindly
KK
Koketso K's update06 Apr 2024, 11:24
Reviewer Update
Thank you kindly