LN
Lerato N
1 reviews | Active since Jun 2019
06 Jun 2024, 14:21
Bad customer experience
The service provided by Vumatel alongside Webafrica is trully disappointing, there really is no customer care. Customers have to go back and forth trying to get a service that was never supposed to be disconnected to be reconnected. After numerous attempts phoning both Vuma and webafrica im still without connection yet im told im on a vumaprepaid service.
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Replies (7)LN
Lerato N's updateReviewer Update
06 Jun 2024, 18:20Payment was made on 2 June 2024 and refunded due to incorrect link payment. Payment was made today morning 6 June 2024 and still no connection of wifi. I hate it when a business lies even after every effort to get intouch with the service providers. Instead all we get is blaming back and forth. I have sent an email to your complaints department and i have proof of payment.
LN
Lerato N's update06 Jun 2024, 18:20
Reviewer Update
Payment was made on 2 June 2024 and refunded due to incorrect link payment. Payment was made today morning 6 June 2024 and still no connection of wifi. I hate it when a business lies even after every effort to get intouch with the service providers. Instead all we get is blaming back and forth. I have sent an email to your complaints department and i have proof of payment.
LN
Lerato N's updateReviewer Update
07 Jun 2024, 09:10From the 2 June 2024 I have had countless problems from webafrica and Vumatel. I paid my account via the webafrica customer zone and I got disconnected, instead i was told that I was not supposed to pay via weblogin because im in the vumatel prepaid. Webafrica has since provided a refund after days and a link to pay. I paid using that link and tried to get intouch wity bothe vuma and webafrica, after many hours webafrica responded by indicating that Vumatel was at fault for this issue. I have since sent an email to the vuma complaints email address with screenshots from webafrica infoming me that Vumatel is at fault for the disconnection. Your customer service as a whole is disgusting trully!!
LN
Lerato N's update07 Jun 2024, 09:10
Reviewer Update
From the 2 June 2024 I have had countless problems from webafrica and Vumatel. I paid my account via the webafrica customer zone and I got disconnected, instead i was told that I was not supposed to pay via weblogin because im in the vumatel prepaid. Webafrica has since provided a refund after days and a link to pay. I paid using that link and tried to get intouch wity bothe vuma and webafrica, after many hours webafrica responded by indicating that Vumatel was at fault for this issue. I have since sent an email to the vuma complaints email address with screenshots from webafrica infoming me that Vumatel is at fault for the disconnection. Your customer service as a whole is disgusting trully!!
Vumatel's replyOfficial
07 Jun 2024, 11:16 Good day, Lerato Ntsokoane.
Thank you for your response.
We do not have an order at your address. May we please have a ticket number for the escalation from the ISP?
Kind regards
The Vuma Team
Thank you for your response.
We do not have an order at your address. May we please have a ticket number for the escalation from the ISP?
Kind regards
The Vuma Team
Vumatel's reply07 Jun 2024, 11:16
Official
Good day, Lerato Ntsokoane.
Thank you for your response.
We do not have an order at your address. May we please have a ticket number for the escalation from the ISP?
Kind regards
The Vuma Team
Thank you for your response.
We do not have an order at your address. May we please have a ticket number for the escalation from the ISP?
Kind regards
The Vuma Team
LN
Lerato N's updateReviewer Update
07 Jun 2024, 12:37I have Reference no only from webafrica ref: #***
LN
Lerato N's update07 Jun 2024, 12:37
Reviewer Update
I have Reference no only from webafrica ref: #***
Vumatel's replyOfficial
07 Jun 2024, 12:54Thank you for the response.
The fault reference number provided is the ISP's internal escalation and not a Vumatel ticket or order number. Please follow up with your ISP.
Kind regards
The Vuma Team
The fault reference number provided is the ISP's internal escalation and not a Vumatel ticket or order number. Please follow up with your ISP.
Kind regards
The Vuma Team
Vumatel's reply07 Jun 2024, 12:54
Official
Thank you for the response.
The fault reference number provided is the ISP's internal escalation and not a Vumatel ticket or order number. Please follow up with your ISP.
Kind regards
The Vuma Team
The fault reference number provided is the ISP's internal escalation and not a Vumatel ticket or order number. Please follow up with your ISP.
Kind regards
The Vuma Team
LN
Lerato N's updateReviewer Update
07 Jun 2024, 13:07Webafrica insists its a delay on your side.*Jade S.*: It seems that yourself and many other activations are delayed because Vumatel are busy changing their fibre portal to a new system. Thats the actual whats from the customer support department.
LN
Lerato N's update07 Jun 2024, 13:07
Reviewer Update
Webafrica insists its a delay on your side.*Jade S.*: It seems that yourself and many other activations are delayed because Vumatel are busy changing their fibre portal to a new system. Thats the actual whats from the customer support department.
LN
Lerato N's updateReviewer Update
07 Jun 2024, 13:12*Kuhle Q.*: Thank you so much for your patience. I have sent a payment allocation and activation request to Vumatel. Once the payment is located, the service will be activated. This is their latest response as of right now.
LN
Lerato N's update07 Jun 2024, 13:12
Reviewer Update
*Kuhle Q.*: Thank you so much for your patience. I have sent a payment allocation and activation request to Vumatel. Once the payment is located, the service will be activated. This is their latest response as of right now.