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Nobuhle S

1 reviews | Active since May 2021

30 Apr 2024, 08:21

Bad customer experience

I paid for vuma to install fibre, I was I told that they will install on the after 3 to 5working days, it's more than 6days Whenever I call them their call centre is not picking up my calls

Why open a company if u know that you'll never deliver good customer experience

What ****es me off is that they do not communicate 🙄

0
Replies (4)
Vumatel
Vumatel's reply30 Apr 2024, 11:44
Official
Good day Nobuhle

Please note that we tried contacting you number your number was on Voicemail. Please provide us with a convenient to call.

Regards
The Vuma Team
NS
Nobuhle S's update30 Apr 2024, 14:35
Reviewer Update
***
NS
Nobuhle S's update02 May 2024, 09:48
Reviewer Update
Vumatel is a ****, y'all must just step down and give other BUSINESSES a chance, businesses who are willing to do their jobs.

You guys provide false information to your customers, you lure customers with lies.
Really now?

It's been over 7days, I was told in 5days my fibre will be installed.
I feel like I've been ****med really..

I am working from home, I must always come up with excuses whenever I'm having internet issues cause of u guys.

WHAT ****ES ME OFF MORE IS THAT YOU GUYS ARE NOT PICKING UP MY CALLS

****MERS!!! 😡
Vumatel
Vumatel's reply03 May 2024, 10:05
Official
Good day Nobuhle

Please note that we tried contacting you again on the above-provided number but there was no response.
Please provide us with your residential address or OVR order number so that we can assist.

Regards
The Vuma