Bad custom service

After you sent a message saying your service was down and you apologies on the 1st of February my service is still not back on. I tried numerous times to get through to customer service and they respond at midnight and expect response when we are sleeping at that time. I have not had fibre for a week and will not be reimbursed for the week when nothing is my fault I'm being told a technician will look into this within 48 hours and if issue is not resolved to contact you back. Last message said you had issues now I must run around and try to have the service I paid for to work despite not having it for a week and had to pay from my pocket to walk as I work from home I'm not getting any re imbur*****t this is ridiculously I'm writing a review for the second time in 3 months why is this....why must we complain and be unhappy of a service we are paying for. You are quick to disconnect everything when it is time to pay and lately u cut the service the day before the day I made payment. THIS IS UNACCEPTABLE AND POOR CUSTOMER SERVICE FIX THIS ISSUE.