Bad Client Service Vumatel

Vumatel is not fixing my problem with my pipe work outside my home, the pipe work is cutting my Fibre line for the 5th or 6th time now. They just come out and fix the cut line but not the pipe work, myself and wife works from home and our bosses think we not speaking the truth that the pipe work is the problem. Last Friday I reported the problem to afrihost and then Vumatel called to say they coming Saturday which they did but yesterday morning I called Afrihost before 7am and they called back after 8am and I called Afrihost again last night and the guy said they working on the problem it's a remote issue it's a physical problem with the pipe work cutting my line everytime they installed the pipe work and I want a permanent fix to this. The Afrihost guy said that Vumatel is working on skeleton staff due to the festive season I don't want to hear that. I pay them every month not half like they working now, we need to work and my line is still off very bad client service. No one from Vumatel has called me since, they need to fix the pipe work permanently and compensate me for being offline twice this month