BAD BAD SERVICE FROM MWEB YOUR SERVICE PROVIDER

My Internet connection was disconnected on the 2nd of August 2024 due to a missed payment. I usually transfer money to the account that the Mweb premium goes out from but this month I forgot to transfer money on time and that resulted on the debit order being unsuccessful. On the 2nd August 2024 around 6pm I started making calls to try and resolve the payment issue, but I couldnt get assisted I was told that the billing department was closed, I was also told to get the link from the Mweb app. I logged on to the app and I couldnt find the app. Eventually I made a payment to the Nedbank account that was on the statement that is sent to me monthly,hoping that this isssue will be resolved sooner. I was then told to call on monday since they billing department is only available from Monday-Friday. Tuesday the 6 I was called before 12pm I was told that the payment link will be sent to me within 2 hours and that the payment that I made to Nedbank will have to be refunded, since I need to pay using a Payfast. Shasha-Lee April was the lady who requested a new link for me and also told me that I should Inform her if the link is not sent within 2 hrs. 2hrs later I sent her an email and she said the link is not available on her side . On the 7th I called and I was told that the matter is being escalated, I also sent an email to Shasha-Lee April to follow up, she never responded. On the 8th I called and I was told that the order made on the 6th was incorrect , a new order has to be made and the SLA for this is 72hrs which means they can only get back to me on Monday the 12th August. THE SERVICE THAT IVE RECEIVED FROM MWEB AND ITS AGENTS ITS VERY POOR. POOR CUSTOMER SERVICE AND NO SENSE OF URGENCY. HOW DIFFICULT IS IT TO GENERATE A PAYMENT LINK FOR A CUSTOMER?? EVEN BANKS HAVE SERCURITY MEASURES BUT WHEN A PAYMENT IS MISSED, THAT ISSUE IS RESOLVED WITHIN 24 HOURS OR LESS,.BUT IT TAKES MWEB MORE THAN A WEEK TO SEND A PAYMENT LINK TO A CUSTOMER. TRAIN YOUR STAFF THOROULY, THE Y DONT KNOW WHAT THEIR DOING, AND CHANGE THIS PROCESS ITS PAINFUL FOR CUSTOMERS. MWEB is failing Vumatel customers. I work from home and I havent had internet since the 2nd August. I called again today and I spoke to Buhle, she told me the same story that I was told on the 8th August that a new order is not placed, and the link is still not generated on the system. Im not sure what to do from here, when I called Vumatel on the 8th they said they can't help me from their side, I need to call Mweb, whilst Mweb is struggling to just generate a payment link for me. Ive never seen or experienced this in my entire existence. My patience is running low, both Mweb and Vumatel are failing me. I might as well start searching for other alternatives. This is poor service