bad bad service

It seems so many installations are having the same issue. Vumatel say we have existing fiber so we cant get fiber. stalemate and for a month now we are waiting to be connected ( also waiting for Webafrica to deliver the router for a month as well). the only reply we get is the object number is registered elsewhere and they seem to be unable to issue another one. bad bad service. i hope i can update this in a positive way soon.