Bad Bad Customer Experience.

I had an installation or fibre on the 5th October and I was told I would recieve the Password and details within 24hrs - 48hrs. I tried contacting them and I didnt get a proper feedback. Vumatel told me they have sent the Passoword and details whilst Webafrica says impossible that they say I have recieved one because the service is still pending and it proofs lack of communication between the two allies....even today I haven't recieved anything , I am very dissapointed by their service , I dont know if they buy faces or this is racial issue coz with my observation of reviews I never heard people of other race complaining about bad customer experience.

I just hope this technical issues will be ressolved because it drains too much energy