Bad bad bad service. Highly *********** people

We have moved in at our current premises in July 2016 and have been using fiber since then. This month new tenants have moved in next door to us on the same premises and have app**** for fibre. Instead of installing a new line to connect the new neighbours the Vumatel technicians removed our line and connected and connected it to our new neighbours thus leaving us with no internet. This happened on the 7th of March. They have been here and they refuse to connect our line insisting to pay for the new line when it is clearly they who are in the wrong. We have spoken to them countless times on the phone they fail to comprehend the problem and they just push for more delays. We are sick and tired now. When we move we will definately not use Vumatel because of the way we have been treated. We are a consulting firm, we rely in the internet.