Bad Attitude / Bad Service / Lack of accountability

On the 5th of December 2017 , I decided to make VUMATEL my Fibre broadband provider . The application was seamless and done through cellc on line , I chose CELLC as my Internet Service Provider , with in a few days my router and sim card were delivered by their courier company and was fairly kept updated through out the process , and was informed that Vuma will get in touch to do the fibre installation 4 to 6 weeks TAT ......! I thought the waiting time was ridiculous , but agreed as this was supposed to be worst case scenario , Little did I know that 4 to 6 weeks would turn into 10 weeks of no communication from VUMATEL , despite numerous calls and email equerries with their sales / support / admin departments no one seems to know what they are doing there and what their responsibilities are , Its such a shame and truly sad that people who are hired to help customers have no clue what basic customer service is , There is no sympathy or empathy , no sense of urgency ,no pride in doing their job, the agents or technicians there are simply lazy & unprofessional , Its no different than walking into a government department and expecting to get help . Its now 10 weeks and I'm still being sent from pillar to post , I have names of all the people I've spoke to in the support center , If this matter does not get resolved with in 48 hrs I'm escalating the matter your CEO Niel Schoeman to expose the shocking levels of incompetence , that give this organization a bad name and will slowly but surely drag this company down... FYI ( I'm included in the numerous internal emails where you've exposed your internal squabbles and process deficiencies .... every one seems to be passing the buck instead of taking ownership to deal with this matter )