Bad and service

I have never experienced such a bad and terrible service with Vuma. You hold an hour to be assisted. In other words they dont care about their clients time and the airtime we use to call them. I just need them to put my other account on a debit order, because the paying cash service is just nonsence. I have been calling them since morning and they have been transferring me and putting me on hold for 1 hour. I need matter to be resolved now or they must terminate this services. They have a really bad service and their consultants they have attitude.