Bad aftercare business model. You can't reach them when calling and their WhatsApp based agents are no help either

Worst call centre I've ever encountered. Trying to upgrade services is a nightmare.

Being on the call que for an hour. Then connecting on WhatsApp and dealing with clueless agents. You reply to them and 5 minutes later they send you another text and close the inquiry after a minute of no response from your end. It's like they go smoke or make coffee while assisting you but you must be glued to your phone waiting to respond immediately.

Imagine, I'm trying to upgrade my services for the past 3 weeks and everyone I've dealt with on their WhatsApp is clueless. Don't bother with the call, waiting in line and the automated line waiting message saying you're caller number 6 for 30 minutes.

Clearly they don't value our business or they need to improve on their customer service. It currently sucks.