BAAAAD SERVICES EVER

Vumatel and Afrihost they are nonsense service providers I've ever come across. I app**** for Vumatel fiber line through Afrihost. I took a leave on the day of installation, Vumatel techs came but they failed to finish installation due to blocked duct. They said I must wait for maintenance team to come and unblock the duct which they came and failed to unblock it. They said I must wait for the second team but that team never showed up. I stayed the whole day waiting for them. I then wrote an email to Afrihost notifying them that the installation wasn't done due to blocked duct. Mind you I made payment already that was supposed to cover me for a month of December. I contacted Afrihost via WhatsApp to follow up. I was told that there's nothing they can do, they can only log a ticked with Vumatel to come and finish up the installation. So my issue is, it's almost month end and the installation isn't done, I made payment already and they said I'm gonna have to pay again in January for me to use the internet while this month I paid but installation is not even done. What the hell did I pay for?? Now I'm suffering because Vumatel failed to do their job. Play far away from this two if possible. As for Vuma I'm super disappointed. How can they have so many teams that can not finish one installation in 10 hours.

If there's fee for installation you should have just told me because the amount that I've paid is basically for installation because I don't have internet because you failed to finish installation.

This is completely ****.